Terms and Conditions

MORE DETAILS

1. DEFINITIONS
In the following document the term "we", "our", "us" shall refer to ZoneHealthy Distribution, Inc., ZoneHealthy™, owners, directors, employees, affiliates, partners or experts. The term "you", "your" shall be interpreted to the clients of ZoneHealthy Distribution, Inc. and those that visit this website.

2. GETTING STARTED
Once you place an order, we will be able to schedule your first meal delivery within 72 hours.

3. SCHEDULING MEALS
For proper utilization of the ZoneHealthy™ meal delivery program, we recommend that you at least utilize our service at minimum (5) days out of the week. After purchasing any of our programs you must schedule your meal deliveries within 120 days. (See Utilization below)

4. PAYMENT
We accept check, cash and most credit cards. You will be billed and charged for the full value of your meals you purchase ahead of time. Your purchase will be converted to credits. Each days worth of meals and snacks is 1 credit. We will accept your credit card information via over the phone, fax or from our website.

5. IF YOU HAVE NOT CHOOSEN AUTOMATIC RENEWAL
After purchase and before your meal program purchased expires, we will contact you to discuss if you wish to continue your program (unless you have chosen to have automatic renewal on sign up). If you decide to renew, you again will be billed for the program in advance. If we are not able to contact you before your subscription expires, we will assume that you do not wish to renew the subscription for the period identical to the last payment unless you let us know to the contrary. Please note that prices may alter, and that we reserve the right to change prices without prior notice. You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have for any reason whatever.

6. CONTINUATION
For purposes of non-interruption of your service you have the option on your sign up to choose whether or not you want us to automatically charge your credit card for subsequent meal program purchases. If you do not have automatic continuation, you will be reminded by us (via email or phone) if you wish us to charge your account for a subsequent 7 day, 14 day, 30 day, 60 day or 90 day program. ZoneHealthy™ shall keep your credit card information on a best effort basis confidential and shall only use or disclose credit card information and details for the means collected from you or as required by law.

7. UTILIZATION
Upon a meal program being purchased, you will have 120 days to utilize and calendar your meals.

8. RESCHEDULING MEALS
You must give us at least 72 hours advance notice to reschedule your meals.

9. HOURS OF OPERATION
We are always available during business hours of 9 AM – 5 PM (PST) Monday through Friday for any comments, suggestions.

10. DELIVERIES
We will deliver your ZoneHealthy™ meals by 6 a.m. The location of delivery shall be your home and it must be within our delivery service area. If you wish for that delivery is made elsewhere (such as your work and is within our delivery area) we will attempt to deliver it to you there. Locations other then your home must be acceptable to us as we are concerned as to leaving your meals in areas that you do not have full control over (such as your office door located in a common hallway, front door of your office building). Once the package is delivered to the location of your choice, ZoneHealthy™ is no longer responsible. Therefore, we ask that you choose a safe and reasonable place for your meal delivery. If you do not receive your delivery, call our customer service number. If it is our fault you did not get your meals, we will replace your meal for that day. If for reasons beyond our control you did not get your meals, we will make every effort to get your meals to you for that day.

11. WEEKEND DELIVERIES AND HOLIDAYS
We have found that members prefer to have their weekend meals and holiday meals delivered to them on Friday or the day before the holiday respectively since their weekend/holiday routine is different from that of the regular weekday. Weekend meals (Saturday and Sunday), at our discretion, may be delivered to your door on Friday or Saturday morning. If you have scheduled a meal on a Holiday that falls during the week, we may also, at our discretion, deliver that meal the day before the holiday. Please make sure that every Friday or the day before a Holiday you check your delivery location. If you find this to be inconvenient, please let us know and we will make alternative arrangements with you.

12. WEIGHT LOSS
We cannot guarantee any weight loss while you are on the program but rest assured if you follow your meal programs (and not eat additional food) and only drink water, it is proven that you will lose weight.

13. ADJUSTMENT TO FOOD INTAKE
We can adjust your meal program total caloric intake for your individual body. Tests have shown that being on a low-carb diet will favorably level your blood and cholesterol but we cannot guarantee that our meals will in fact favorably level your blood and lower your cholesterol. Always consult your physician or medical provider.

14. ONCE FOOD DELIVERED
Your food is delivered and packaged in our thermal cooler bags that have ice packs. Once we deliver the product to the place you designate it is your responsibility to take the food items and properly store them. You must follow the heating instructions thoroughly. The thermal cooler bags with ice packs will typically keep food chilled approximately 8 hours from the time the food leaves us for delivery. We anticipate deliveries in your area will be taking place from the start of the day to 6 a.m. Weekend and Holiday deliveries may arrive on the Friday for the weekend and the day before the Holiday.

15. THEFT
We or our delivery couriers are not to be held responsible for any meal programs that are stolen or tampered with from the place you designate as a delivery. We will work with you to make new delivery arrangements and reserve the right to suspend deliveries until alternative arrangements are finalized.

16. THERMAL BAGS & ICE PACKS BELONG TO ZoneHealthy™
We own the thermal cooler bags and ice packs. Cooler bags and ice packs are re-usable and thus you must leave the items at the delivery location so that our couriers can collect them. In the event that our thermal bags & ice packs are returned damaged or are considered lost or stolen, you recognize that we reserve the right to charge you $30.00 per thermal bag.

17. PROGRAM CANCELLATION NOTICE
Cancellation notice must be received within three (3) days after the first meal is delivered. For all programs, you will receive a refund for the days that ZoneHealthy™ meals were not delivered and upon return of ZoneHealthy's thermal cooler bag(s) and ice packs. There will be no refunds for those days meals were delivered.

Cancellations may be tendered by:

E-mail to support@zonehealthy.com — *You must keep a copy of the E-mail.
Facsimile to (818) 308-1400 — *You must keep a copy of the facsimile & confirmation printout.
Telephone 818-308-1400 / 888-522-9663 — *You must receive a Cancellation Reference Number.

18. MEALS SCHEDULED WITHIN 72 HOURS AFTER CANCELLATION
If meals are scheduled within the 72 hour period after proper notice of cancellation is received those meals will be delivered and charged.

19. LIABILITIES
Pursuant to our medical disclaimer as stated on our website, we at no time take any responsibility in any way for your medical condition deteriorating while on our program. We are not liable from illness you may derive from the foods you eat while on the program. If you are allergic to certain foods or ingredients, we will make every effort to exclude such items from your meals but if traces happen to be within your meals, we accept no liability.

20. RIGHT TO EXCLUDE
Without having to state a reason, we have the right to exclude individuals from our program. Individuals having a life threatening allergy(ies) will not be admitted. Note our foods may have traces of nuts.

21. CHANGE OF TERMS
We reserve the right to change the terms and conditions stated herein. We will publish the change of terms on this website and/or send notice to you via US Mail.

22. CONTENT RIGHTS – COPYRIGHT
All contents of this website, material, name, publications, design, layout, color schemes, text and graphics is copyrighted and owned by ZoneHealthy Distribution, Inc. You may not use this website by copying it, modifying it or displaying any content of it without our permission in writing. These Terms and Conditions of Service will be governed by and construed in accordance with the laws of the State of California.

23. CONSENT – PRIVACY POLICY
By using this website and/or placing an order you agree that ZoneHealthy™ may use the information you provide to us for the sole purpose of serving you. Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes. We will not disclose any medical information you provide to us in accordance with state HIPAA guidelines unless you ask us to. We use your financial information, including credit card information, to verify the accuracy of your name, address, and other information, as well as to bill you for your use of our services.